IT services and CRM for electricity and gas retailers
The energy sector is where ATView works most. We look after the systems of electricity and gas retailers and utilities: from the CRM where contracts arrive, to the back office that processes them, to the website where the client pays.
Where processes stall for an energy retailer
The points where work moves from systems to manual checks.
Contracts from too many channels
Agencies, branches, web and telesales, each with different formats.
Manual checks
Documents and data checked by hand before activation.
Systems that do not talk
CRM, billing and portals kept aligned by copying data.
Workload peaks
Campaigns and deadlines that block the back office.
Personal data to protect
Many clients, many accesses, precise security obligations.
What we do for the energy sector
From contract to payment: what we cover for those who sell energy.
CRM for the free market
Dynamics 365 configured around contracts, channels and agencies.
Dynamics 365Integrations
Data aligned between CRM, billing and external systems.
Development and integrationsWebsites and payments
Client areas and payments with Stripe, PayPal and Satispay.
Development and integrationsBack office
Processing of contracts and records.
Back officeSecurity
Risk analysis, policies and backup for systems that cannot stop.
CybersecurityClients in the sector
Electricity and gas retailers and utilities.
«AtView proved to be a professional supplier from the very first contact. We appreciate their proactive approach and their ability to suggest improvements at both strategic and business level. We know we can always count on AtView’s different skills for our IT needs.»
Frequently asked questions
Is Dynamics 365 suitable for an energy retailer?
Yes, if it is configured around the sector’s processes and integrated with billing and portals. Dynamics 365 is a platform to be adapted: the result depends on how it is configured.
Can you integrate the CRM with our billing system?
In most cases yes. During the analysis we check what the system makes available.
Do you also manage the website and payments?
Yes. We develop and maintain websites with a client area and online payments.
Does NIS2 apply to energy retailers?
The energy sector is included in the NIS2 directive, transposed in Italy by Legislative Decree 138/2024. Application depends on activity and size.
Where do your processes stall?
Tell us how contracts arrive and how they are processed today.
Let’s talk about your systems