IT support for businesses
User requests, computers to repair, accounts to create, updates to install: this is everyday IT. With this service, part of the outsourced IT department, our team takes care of it.
When you need a structured service
When improvised support is no longer enough.
Requests get lost
They arrive by message, by phone or in person and are neither counted nor tracked.
Action is taken only after a failure
Updates and checks fall behind until something stops.
Every new joiner needs manual setup
Computer, account, permissions and phone have to be prepared from scratch every time.
What we do
An ongoing service, with scheduled activities in addition to user requests.
User support
Requests collected in a single channel and resolved remotely or on site.
Workstations
Preparation, delivery, configuration, repair and replacement.
Maintenance
Updates, antivirus, disk space, backup status.
Monitoring
Monitoring of servers and services, to act before a report comes in.
Joiners and leavers
Accounts, permissions and devices created and revoked according to a written procedure.
Documentation
Up-to-date inventory of devices, licences and access.
Frequently asked questions
Do users have to learn a new portal?
The channel is agreed together: the aim is that asking for support is simple, not bureaucratic.
Can we hire only the support service?
Yes. It is one of the outsourced IT department services and can be activated on its own or together with the others.
Do you work remotely or on site?
Remotely when possible, on site when needed. The arrangements are defined in the contract.
Do you also monitor servers and services?
Yes. Monitoring lets us act before users report a problem.
How much time is lost on small problems?
Tell us how support works today: we decide together what can be eliminated.
Let’s talk about support