Outsourced IT department, with a single point of contact
With the outsourced IT department, ATView manages your company’s IT in place of an in-house department: user support, workstations and servers, Microsoft 365 and cloud, data security, licences and suppliers. A single point of contact, an ISO/IEC 27001:2022 certified management system and the skills that would otherwise take several hires.
When companies turn to us
The situations we meet most often.
There is no dedicated manager
IT is handled in spare time by someone with other duties, or only when needed by a supplier. Every problem becomes an emergency.
There is only one person, and it is not enough
Network, cloud, CRM, security and development require more skills than one person can have, and when they are away the service stops.
There is no up-to-date inventory
Devices, licences, access and contracts are not documented and the information only emerges when something breaks.
A client asks for guarantees
Security questionnaires and contract clauses for which documentation is missing.
What we take over
All of your IT, or only the uncovered areas.
Users and workstations
Joiners and leavers, computers, phones, printers, accounts and passwords, daily support.
Servers, network and connectivity
Physical and virtual servers, firewalls, wi-fi, lines, monitoring and updates.
Microsoft 365 and cloud
Email, Teams, SharePoint, OneDrive, Azure: configuration, permissions, storage, growth.
Backup and continuity
Backup with Veeam, recovery tests, a plan to restart when a system stops.
Security
Antivirus, updates, access, written policies, staff training.
CybersecurityLicences, purchasing and suppliers
Microsoft licences as a Cloud Solution Provider, purchasing, renewals, relations with other suppliers.
What you receive
Beyond support: inventory, scheduled maintenance and periodic reports.
An inventory of what is in use
Devices, servers, licences, access and contracts, written down and kept up to date.
A single point of contact
For users and for management, with no bouncing between suppliers.
Scheduled maintenance
Updates, checks and verified backups before a fault occurs.
Periodic reports
What has been done, what is about to expire, what is worth planning.
Predictable costs
An agreed fee instead of surprise call-outs.
How the handover works
The handover takes place in four phases, starting from a review of what is in use.
1 · Discovery
We check what is there: devices, servers, cloud, access, suppliers, contracts.
2 · Plan
What we take over, what we fix straight away, what we schedule.
3 · Takeover
Support and monitoring tools active, users informed, procedures written down.
4 · Management
Daily support, maintenance, reports and periodic reviews.
What stays with the company
Data, access, licences and documentation remain yours. We put it in writing.
The data
Stays with the company, in environments registered in the company’s name.
The access
Administrative credentials stay in your possession: we work with personal, traceable accounts.
The licences
Even those supplied through us remain registered to your company.
The documentation
Inventory and procedures are handed over and kept up to date: if you ever changed supplier, the handover would take place with all the documentation already available.
The service areas
Each area has its own page.
IT support
User requests, workstations, servers, network, Microsoft 365 and backup, in an ongoing service.
IT supportIT management
An external IT manager who decides with you on strategy, suppliers and priorities.
IT managementBack office
Records, contracts and data processed by our team on your systems.
Back officeFrequently asked questions
How much does an external IT department cost?
It depends on users, devices, servers and level of service. It is defined after the initial discovery, as an agreed fee.
What changes for whoever looks after IT in the company today?
The internal contact can remain the company’s point of reference. In many cases we work alongside them and take on the activities they cannot cover or that take time away from them.
Do you also work on site?
Yes, when needed. Most activities are carried out remotely, directly on the systems, which reduces time.
What happens if we decide to change supplier?
We hand over access, documentation and inventory. The service is set up so that the company remains the owner of its own systems.
Does it apply to a small company too?
Yes. The service is sized accordingly: for some businesses it means a few workstations and Microsoft 365, for others servers, several sites and security.
How is your IT managed today?
Tell us how it is managed now: after the discovery phase we decide together what makes sense to hand over and what does not.
Let’s talk about your IT